We’re on our winter holiday - Orders will be sent 3rd January

Frequently Asked Questions

Find our frequently asked questions below.

Collaborations

Can I collaborate with you?

The Black Winnebago Club is an invite only collaboration store, artists cannot apply for these projects. Artists within this club have been carefully curated, taking in account numerous factors. We believe these artists represent our values, and have the authentic and original style that we are looking for. You can find links to each artist’s feature on our about the artists page to see why we chose them.

Can I have a free t shirt if I model it for you?

We are not able to gift items to bloggers, nor currently looking for promoters. On the occasion, we may ask to build relationships with particular bloggers, but this cannot be requested. In this event, we’re only looking for creatives that we believe follow our ethos. We will be in contact with you if we believe you are a perfect representation for our club.

Products

Are out-of-stock items restocked?

If an item is out of stock, we will print more of the design in our studio. If we don’t plan to re-print stock, it will be removed from the website. If an item you’d like is showing as Out of Stock, let us know and we’ll try to give an estimate of when it may become available.

Do you have a size guide?

On each product in the store, there will be a link to the garment it has been printed on. There you will find a size guide.

Store Payments

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us.

Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Can I remove items from my order?

You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

Can I cancel my order?

Yes. If the order hasn’t dispatched then the order can be cancelled. To do this, just let us know. You will receive an email if your order has been already dispatched.

Delivery

How long does delivery take?

Delivery dates and times will vary depending on delivery address and country.

For information on delivery timescales, please visit our delivery page.

However, if you’re worried your parcel is missing, please allow 10 days for UK deliveries or 3 weeks for international deliveries. If your parcel still has not arrived, please contact us and we will investigate the issue.

Do you delivery to my country? How much is delivery?

We currently ship worldwide, and the cost is dependent on Royal Mail’s International Zones. To find out more, please visit our delivery page.

What if i’m not in when my delivery arrives?

If you’re not in when the courier arrives, they will try to leave your parcel with a neighbour or in a safe place around your property. They may attempt to re-deliver the next working day (excludes Sundays & bank holidays). If this isn’t possible, they will leave a card explaining how to arrange re-delivery.

If you have any delivery requests you can state these during the order process. If you need to do this after the order has been placed, please contact us before the item is dispatched.

Can I amend my delivery address?

You can amend your delivery address before dispatch by contacting us. Once your order has been dispatched, we can’t make any changes to your delivery address and your order will be sent out to you as per your order confirmation.

Returns

What should I do if I receive an item I'm unhappy with?

If you’re unhappy with what you’ve received, for whatever reason, let us know by filling in our returns form. We will either replace or refund the item for you. If you opt for a refund, you will receive a full refund including the cost of standard shipping.

Please note, we only accept returns for goods if we are notified within 14 days of you receiving the item, and the item is returned within 14 days of your return submission. The item should be returned in an unworn, clean and in a re-sellable state.

Is there a charge for returns?

We only ask that you pay the postage for returning the item to us. The cost of this is dependent on your location. If you’re in the UK, returning one of our t shirts in it’s original packaging (classed as Royal Mail Large Letter) should cost less than £2. For international returns, the price will be will likely be more and determined by your preferred courier in your own country.

If you decide to have an item replaced, the replacement item will be sent to you free of charge, once we receive the original item.

How long will it take to process a return?

Once we receive the item from you, we will process your return and confirm your refund amount via email. Replacements will be sent back out within a week, depending on stock (see below). Refunds will be given once we have both the item and confirmed your bank details. This will generally appear in your account within 2 working days.

For replacements, we will confirm stock availability when we receive your return request. If stock is not available, we will give you an estimated time of when it might be available. From there you may decide whether to wait or would prefer a refund instead.

If you’re having any problems returning the item or would like to know the status of a return, please contact us.